Complaints and Concerns

The Brantford Police Service views the complaint process as a means of maintaining public accountability, correcting police misconduct, and improving police services to the community. If you have a question or concern about the conduct of any of our officers, you are encouraged to attend at the Brantford Police Service to speak to a supervisor who may be able satisfactorily resolve your issues before entering the formal complaints process.

Information on the complaints process can be found at www.leca.ca. Complaints may be made by submitting them directly to the Law Enforcement Complaints Agency by mail or electronically through their website.

Alternatively, you may attend at the Brantford Police Service and speak to a supervisor in person who will explain the complaint process, provide you the forms, or possibly resolve your complaint by providing answers to your questions or concerns.

Pamphlets outlining the procedure for making a complaint are available at the front desk of the Brantford Police Service, or at any police station. Complaints must be filed within six months of the incident occurring.

The Brantford Police Services Board receives regular reports from the Chief of Police and reviews the administration of the complaints system.

The Inspector General and Inspectorate of Policing and How to Make Public Complaints

The Inspector General of Policing is a new policing oversight body under Ontario’s Community Safety and Policing Act, 2019 (CSPA). The Inspector General is responsible for ensuring policing is delivered adequately and effectively across Ontario and that police board members are complying with the Code of Conduct. The Inspector General exercises independent compliance oversight focused on ensuring police services, police service boards and board members, and special constable employers are complying with requirements under the CSPA for policing and police governance.

The Inspector General of Policing is supported by the Inspectorate of Policing, a new organization comprised of professionals that are dedicated to driving improved performance in Ontario policing and police governance.

Members of the public can file complaints with the Inspector General concerning adequate and effective police service delivery, or allegations of police board member misconduct through the following website: www.iopontario.ca

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Under Ontario’s new Community Safety and Policing Act, 2019 (CSPA), the Inspector General of Policing is responsible for:

Responding to public complaints, which can be filed at www.iopontario.ca, concerning adequate and effective police service delivery and allegations of police board member misconduct;
Examining the performance of police services and boards through independent inspections, investigations, monitoring and advising;
Identifying effective performance and, where improvements are needed, using enforcement tools, including issuing directions and imposing measures to ensure compliance with the CSPA and its regulations;
Imposing measures to ensure the provision of adequate and effective policing or in cases of a policing emergency;
Conducting data analysis and research to promote evidence-based actions and improvements; and,
Publicly reporting on the activities of the Inspector General, including publishing all inspection reports and an annual report.