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When to Call 911

If you need to report a crime or a complaint, please contact police using your telephone. For emergencies, please dial 911.  For non-emergencies, please dial (519) 756-7050. We cannot accept reports of incidents through Email.

What is the 9-1-1 Emergency Service Phone Number? 9-1-1 is the Emergency Phone Service servicing the City of Brantford. This services allows callers, in emergency situations, to quickly link to Police, Fire and/or Ambulance Services. When a citizen calls 9-1-1, the goal is to ensure the caller is linked to the appropriate Emergency Service, as quickly as possible.

What is an Emergency and When to Call 9-1-1? Everyone reacts differently to an emergency. However, if there is an immediate risk to the safety of people or property, use 9-1-1. Some examples of a 9-1-1 Emergency include: crime in progress, medical emergency, fire, serious motor vehicle collision.

What is NOT a 9-1-1 Emergency? 911 should not be used unless a dangerous condition requiring immediate action exists. Some examples of a non-emergency call would include: Theft from vehicle, property damage where suspects have fled scene, a motor vehicle collision where no injuries are reported, and general inquires. In non-emergency situations, please use our business line at (519) 756-7050  or automated attendant at (519) 756-0113 (Telephone Directory).

What to Expect when you Call 9-1-1 Emergency When you dial 9-1-1 your call is answered by a  professionally trained operator. If a caller is unable to communicate or respond, the Police will be dispatched to the location immediately. Be prepared to answer the following questions:

  1. Which service do you require? Police, Fire or Ambulance Service?
  2. What is your address?  You need to provide the address of the incident, including the municipality.

You will then be connected to the Police, Fire or Ambulance Service where you will be required to supply all pertinent details surrounding the emergency.

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