BPS Warn Residents About Phone Upgrade Scam

By Brantford Police Service - Sep 23, 2026

September 23, 2026

The Brantford Police Service is warning residents about a scam involving fraudsters posing as cellphone providers.

Victims are offered a phone upgrade and later provided with false return instructions, shipping labels, or QR codes. The new device is then redirected to the fraudster, while the victim remains responsible for the phone and related costs.

Protect Yourself

Do not order or return a device based on instructions from an unsolicited caller, text, or email.
Verify all offers and return instructions directly with your provider.
Review your account for unauthorized orders or changes.
If you provided personal information, monitor your financial accounts and credit activity.

Report Fraud

Emergency: Call 9-1-1
Non-Emergency: Brantford Police Service, 519-756-0113
Canadian Anti-Fraud Centre: 1-888-495-8501

Anyone who believes they may have been targeted should contact their cellphone provider immediately to secure their account.

Public Safety in Partnership with the Community